cerveau
Posts: 5
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| Posted: 06/27/2012, 8:05 AM |
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I purchased the CCS 5 upgrade on 6/21, the online purchasing form went through and recognized my previous serial number etc, and I got a message indicating YS would get back to me after processing my credit card.
My bank statement indicates the payment went through.
Since then... not a peep from YS... no confirm email... no nothing
I've contacted customer support by email twice... no response.
Has anybody successfully purchased CCS 5 since then?
or contacted YS and gotten a response?
I realize this is a customer support issue and not a technical issue... but I'm wondering if YS itself might be out of business?... in which case all your technical issues are moot...
Philip
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ckroon
Posts: 869
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| Posted: 06/27/2012, 9:49 AM |
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I always get a response within 24 hrs...
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Walter Kempees...you are dearly missed. |
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Gena
Posts: 591
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| Posted: 06/27/2012, 10:11 AM |
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I always get response in 10-15 minutes - from sale persons, and in reasonable time for tech support
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Gena |
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cerveau
Posts: 5
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| Posted: 06/28/2012, 3:55 PM |
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Hello and thanks for your replies.
The bank statement shows the transaction was debited to YESSOFTWARE on 6/21.
I'm very surprised at this - I've typically gotten responses within 48 business hrs ever since version 2.3
Philip
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